Housing Authority Inspections and Assessments Testimonials

"Please allow me to comment on the services provided by IBTS to the District of Columbia under the Housing Quality Standards Inspection Contract. Your company's performance enabled DCHA to complete its annual inspections of housing units under the Housing Choice Voucher Program on schedule, and without IBTS, we would not have made those deadlines.

In particular, your efforts resulted in the recruiting, training and use of Housing Authority Residents to conduct all inspections. IBTS developed a Web-based system within 30 days to manage the project, delivering the reports to the agency via the Web. This system provided the current, up-to-the-minute status of all inspections during the entire inspection process. It contained a chronological collection of all correspondence and reports.

IBTS was able to handle an increased workload on short notice when additional inspections were requested. This resulted in the completion of over 1600 inspections in a three-month period. IBTS developed a Project Operations Manual to establish necessary work procedures to ensure uniform quality work. Your management team maintained excellent communications and coordinated its efforts with the Housing Authority.

I would like to thank IBTS for its professional management and technical expertise."

-Lisa Dean, Director Administrative Services/Contracting Officer, District of Columbia Housing Authority

"[IBTS Management] has been especially helpful in controlling cost and maintaining an excellent quality of service during a time of reduced contract resources. They coordinate with federal program staff on a monthly basis to determine workload and priorities, and to ensure that costs do not exceed the level agreed to for the period of time discussed."

-Elizabeth Cocke, Office of Manufactured Housing

"IBTS responds to problems of a contractual nature quickly and effectively, and is proactive in identifying potential future problems and bringing them to the attention of the GTM and Program Director. IBTS also always responds with a proposed solution that is adopted in most instances, or is used as the basis for the adopted solution. The Contractor and the staff serve as the "eyes and ears" of the FHA Program, and are often seen by the field clients much more frequently than are HUD staff. The response of the Contractor and its staff to problems identified in the field, by the Contractor field staff, and by the clients, is swift and effective. More complex and problematic issues are always raised to the appropriate program staff person for conferral prior to resolution…if not for the proactive nature of the contract's management, the FHA Program would only be half as effective."

-Shawn McKee, Office of Manufactured Housing

Arizona Department of Fire, Building and Life Safety

"The State of Arizona's Department of Fire, Building and Life Safety would like to thank you for your recent visit. All of the employees who were involved in the audit found the visit from Elizabeth Cocke, Ken Abel and [Howard Weissman] to be very beneficial. The training and constructive criticism you provided us with was extremely beneficial and your collective wisdom helped us to bridge our educational transition. I would strongly urge any other state to take advantage of your expertise and experience.

The group study case reviews at Laurel Creek were very enlightening and will help us educate the manufacturers so that we all improve as we continue to develop our relationships throughout the industry and with HUD."

--Robert Barger, Director, Department of Fire, Building and Life Safety